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Privacy Policy

Privacy Policy

Jackpay Private Limited (hereinafter referred to as "Jackpay," "we," "us," and "our") respects each individual's right to privacy and tries at all times to safeguard their personal and sensitive data as defined below.

Jackpay has a privacy policy ("Policy") that applies to both visitors and users (collectively referred to as "Users") who give us their personal and sensitive personal data as a result of visiting, accessing, browsing, and using our Website (collectively referred to as "Website").

This Policy informs users of how their data is gathered, utilized, kept, transferred, and disclosed. Before sending us any information, please carefully read our Policy to understand how we will treat it.

The User accepts that all terms described above have the same meaning in this Policy and that this Policy is an extension of (Jackpay Terms& )'s Conditions. When combined with the Terms of Use, the User's access, browsing, and ongoing use of the Website demonstrate unqualified approval of this Policy. If a User does not agree with the conditions of this Policy, they should not browse or use our Website. This Policy is readily available on our Website in several locations, not just when users register an account with us.

This Policy may be changed, altered, or updated by Jackpay at any time and without previous notice. Users who have provided us with email addresses will receive notifications of significant changes via that address or any other available channel of communication. But to be abreast of the updates, they are advised to consult this Policy frequently.

Any User who visits, accesses, or uses the Website following any modification, amendment, alteration, or change to this Policy, regardless of whether the User is notified or published on the Website, is deemed to have agreed to this Policy as well as any other Policies or practices of Jackpay in effect at the time the user visits, accesses, or uses the Website.

This Policy Adheres To The Following Guidelines:

The 2000 Information Technology Act's Section 43A ("Act"). IT (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules (Regulation 4) of 2011 ("SPI Rules")

Defining Terms

Personal Information

According to the SPI Rules, "Personal Information" refers to any information relating to a natural person that, alone or in conjunction with other information held by or expected to be held by a corporate entity, directly or indirectly, can be used to identify that person. Name, address, phone number, and other personal details are included in this data.

Personal Information Or Data

SPI Rules provide that a person's "sensitive personal data" includes details about:

  • passwords;
  • financial data, including information on bank accounts, credit cards, debit cards, and other payment instruments;
  • a state of good bodily, physiological, and mental health;
  • sexual preference;
  • medical history and records;
  • biometric details;

Any information that the body obtains under these terms for processing or storing under a valid contract will only be used for that specific purpose. Sensitive personal information or data shall not be deemed a public record or information disclosed under the Right to Information Act, 2005, or any other law.

Data On Payments

"Payment Data" refers to end-to-end transaction information and details about a payment or settlement transaction that is gathered, transferred, and processed as part of a payment message or instruction. Customer information, such as name, phone number, email, Aadhaar number, and PAN number, as well as payment Sensitive Information, such as beneficiary account information and customer information, as well as payment credentials, such as OTP, PIN, and passwords, are all instances of payment data (originating & destination system information, transaction reference, timestamp, amount, etc.).

Personal Information Collection Consent

The Website allows visitors to access, browse, or use its services without providing, storing, holding, dealing, or processing any of their Personal Information.

In the SPI Rules, Users expressly consent to the use, disclosure, storage, possession, receiving, dealing, and handling of sensitive personal data or information for the legal purposes outlined in this Policy by checking the box confirming such consent at the time of creating their Account on the Website.

When a minor divulges personal information or sensitive personal data, Jackpay assumes sufficient and permissible parental consent.

Types Of Information We Collect

Users must provide some Personal and sensitive personal information to set up an Account, conduct business with us, and access customer support services. We may gather sensitive personal data and personal information, including:

  • Name and age
  • Username and password;
  • PAN;
  • The User's password;
  • Address for mail;
  • Address for email;
  • Callback number;
  • IP addresses obtained from cookies;
  • URLs of websites visited by users before and after they reach our site;
  • Details about the card's number, expiration date, and another payment instrument;
  • User comments, questions, emails, letters, and recommendations;
  • Information obtained from a third party regarding a User's actions or postings on the Website;
  • The ID of the tablet or mobile device where the app is installed.
  • To use and access our Website, we need more information.
Aim Of Collection

Please be aware that we will only gather your sensitive personal information or data for defined, stated, and legitimate purposes. Among them are the following:

  • The User will have a secure, effective, easy, and tailored experience while using our Website;
  • We work to make improvements to our offerings;
  • To react to inquiries or grievances about our services that are generic;
  • Emails with news, announcements of changes to our Policy, and other information about our current and future goods and services;
  • Examining the website traffic and carrying out market research on the demographics, preferences, and actions of visitors;
  • New product and service development;
  • To offer customer service;
  • Our objective is to identify, stop, and deal with mistakes, fraud, criminal behavior, abuse of our services, and technical issues;
  • To uphold the terms and conditions;
  • The provision of services under a common brand in cooperation with several corporate companies;
  • When gathering sensitive or personal information, a legitimate reason shall be made known.
The Collection Of Information

We gather the information users freely give us when they access, browse, and utilize our Website, our social media profiles, or contact customer care online. The information is gathered automatically by examining your web activity (via cookies).

According to this Policy, Users may at any moment decline to supply certain information or revoke their agreement to provide certain information. If you withdraw your consent, we will keep your personal information or sensitive personal data or information for a period that we set or as required by law. We reserve the right to restrict your use of the features and services on the Website if you withdraw your consent.

Disclosure Of Information

This Policy authorizes the disclosure of your Personal Information, Sensitive Data, and Information to our reputable affiliates and any other third party to the extent and for the legitimate purposes specified in this Policy. We won't provide any Personal Information or Sensitive Personal Data Information to any government institution or authority unless that disclosure is mandated by law, requested by a legally recognized government authority, mandated by court order, necessary for upholding and defending the legal rights of

Jackpay or others, necessary for seeking relief, necessary for defending against any accusation, necessary for any of the reasons above. We also retain the right to disclose, exchange, or transfer your Personal Information or sensitive personal data or Information to a third party in the case of a change in ownership, merger, reorganization, or sale of our company assets.

Technology And Cookies

To understand the User's interests and improve the effectiveness and usability of the Website for our Users, we use "cookies" or similar technology to collect information and assign each visitor a unique random number known as a User Identification (User ID). When a User visits the Website, our web servers collect limited information about the User's computer connected to the Internet, such as the User's IP address (a User's IP address is a number that tells computers connected to the Internet where to send data to the User, such as the web pages viewed by the User).

Third parties may place "cookies" or other similar devices on certain pages of the Website. There is no control over third-party cookie use, and we disclaim any responsibility.

Website Links

Users may find links to other websites that collect information from them on the Website. The User acknowledges that this Policy does not cover such sites' collection and use of information. We are not liable for the privacy policies, practices, or content of websites linked to this Policy.

Information Correction And Update

A User is responsible for ensuring the accuracy and truthfulness of their information. We must be notified immediately if any Personal Information or Sensitive Personal Data supplied by the User needs to be corrected, misleading, or incomplete. Logging into their Account on the Website allows users to review, update, or modify information.

Information Retaining

Your Personal Information and Sensitive Personal Data or Information may be retained and used until the following conditions are met: (I) the relevant purposes for the use of your information described in this Policy are no longer applicable; (ii) we are no longer required to retain your information by applicable law, regulations, contractual obligations, or legitimate business purposes; and (iii) the retention of your information is not required for the establishment, exemplification, or enforcement of our legal rights.

Mailers

Jackpay may send direct mailers to the User's provided email address. Jackpay The User may opt out of this direct mailer by clicking the link provided at the bottom of each mailer or by any other means deemed appropriate by Jackpay Jackpay. When a User opts out of receiving such mailers, Jackpay will take all necessary steps to remove the User from the mailing list. By visiting the "Profile" page of his/her/its Account, a User can remove his/her/its contact information from all mailing lists and newsletters Jackpay.

Advertising

When you visit our Website, we serve ads through third-party advertising companies. These companies may use your anonymized Information (Information that does not include your name, address, email address, or mobile number) to target you with advertisements for goods and services that you might be interested in. Typically, such anonymized data is presented as aggregated statistics on traffic to various pages on our Website.

Localization Of Data

All users retained or engaged by Jackpay to provide payment services, including system participants, service providers, intermediaries, payment gateways, third-party vendors, and other entities in the payments ecosystem, must store all Payment Data in India-based systems. Regardless of the preceding, a copy of the domestic component may be stored abroad for cross-border transaction data that includes both a foreign and a domestic component.

Information Security

The Website has put in place strict security measures to prevent misuse, unauthorized access, modification, disclosure, or destruction of your Personal Information and any sensitive personal data or Information in our possession. All information collected by us is stored on firewall-protected servers; such servers are password-protected, and access is strictly limited on a need-to-know basis.

Our security safeguards and this Policy may be reviewed regularly to ensure the integrity of your Personal Information and Sensitive Personal Data or Information. A security breach that may cause harm to a User will be reported as soon as possible, and we will take steps to mitigate any immediate harm.

If you have any questions about this Policy or wish to file a complaint about illegal access, use, or disclosure of Personal Information, please contact us at [email protected].

We will make every effort to resolve any question, concern, grievance, or report within thirty (30) days.

Policy For Grievances

Jackpay is dedicated to providing exceptional customer service to maintain business growth. As a service organization, we prioritise customer service and satisfaction. We strive to provide exceptional service to our customers at all contact points. This Policy includes a structured grievance redressal mechanism and a framework for customer grievances and complaints.